Every phone call logged and assigned for action the moment it arrives. A history of the actions taken on each call provides invaluable information for assessing productivity and anticipating problems.
We import resident and unit data from your current system which stays in place. You may construct custom reports from the web that show every thing about the calls received over any period of time. You may export the reports to Excel and build even more customized reports.
Create and review every work order on the web. Supervisors use the system for assigning work orders and managing staff and vendor resources. Automatic emails notify the affected staff or vendor of a new assignment or a change in a current work order.
Customizable reports show information on individual and groups of work orders including for example:
Customer Contact Information.
Time and Date assigned and completed.
Staff or Vendor assigned.
Labor, parts, and equipment use and cost.
Manufacture warranty data.
Reserve for Replacement repair work.